SYSCC
The complete cloud contact center platform built for Bangladesh — handle 5 to 500+ agents, multi-skill ACD routing, real-time wallboards, predictive outbound dialer, recording, QA, and full multi-channel inbox. Bengali-native. Bank-grade compliance ready.
Everything in SYSCC
Powerful features designed to help your business grow.
Multi-skill ACD Routing
Route calls to the right agent based on skill, language, priority, customer tier, and queue load. Designed for high-volume call centers handling 1,000+ calls/day.
Real-time Supervisor Wallboard
Live agent status, queue depth, SLA breach alerts, hold times, abandonment rate — all on a TV-ready wallboard. Supervisors can listen, whisper, or barge in on any active call.
Predictive Outbound Dialer
Auto-dial leads with AMD (answering machine detection), DNC list management, callback scheduling, and campaign analytics. Boost agent productivity 3-5x.
Multi-channel Unified Inbox
Single agent view across voice, WhatsApp, Facebook, Instagram, Telegram, SMS, Email, and Web Chat. One conversation history per customer — no more switching apps.
Quality Assurance + CSAT
Built-in QA scorecards, call review workflows, CSAT auto-surveys (SMS/IVR/email), and agent coaching insights. Continuous improvement, not just monitoring.
Bank-grade Security & Compliance
PCI-DSS, ISO 27001, BTRC-ready. End-to-end encrypted recordings, role-based access, audit logs, IP allowlisting, and on-premise deployment option for sensitive data.
Add ARA AI Layer (optional)
Bundle SYSCC with ARA — AI handles tier-1 calls (account balance, FAQ, password reset), routes complex calls to human agents. Cut agent workload by 40-60% with bundle discount.
Bengali-native Voice + 99.99% SLA
Built in Bangladesh for Bangladesh. Bengali-first IVR, agent UI, and AI voices. 99.99% uptime SLA on Enterprise tier with financial guarantee.
Who uses SYSCC?
SYSCC is trusted by businesses of all sizes across various industries.
- Banks & NBFIs — customer service, collections, card support, branch routing
- BPO operators — outsourced contact center for multiple clients on one platform
- Telcos & ISPs — high-volume customer care, prepaid recharge support, churn prevention
- Insurance — policy renewals, claim verification, agent recruitment outbound
- E-commerce — order support, COD verification, delivery coordination
- Government hotlines — 999, 333, 16263 — multi-language IVR with citizen routing
- Healthcare — appointment booking, post-discharge follow-up, telemedicine routing
- Hospitals & clinics — patient hotlines with priority queues
Trusted By
Leading Organizations Trust SYSCC
Simple, Transparent Pricing
Choose the plan that fits your business. Upgrade or downgrade anytime.
Starter
- 5 agent seats
- 10 concurrent calls
- Inbound ACD + skill-based queues
- Visual IVR designer
- 30-day call recording
- Real-time supervisor dashboard
- WebRTC softphone (no hardware)
- Bengali + English voice
- Email support
Growth
- Everything in Starter, plus:
- 25 agent seats
- 30 concurrent calls
- Advanced ACD + multi-skill routing
- Callback queues + voicemail
- CSAT auto-surveys
- QA review + scorecards
- 90-day call recording
- Real-time wallboard (TV display)
- Workflow automation rules
- Priority chat + email support
Pro
- Everything in Growth, plus:
- 75 agent seats
- 50 concurrent calls
- Multi-channel unified inbox (WhatsApp/FB/IG/Email/SMS)
- Predictive outbound dialer + AMD
- 365-day call recording
- BI dashboards + custom reports
- API + webhooks
- Multi-domain support
- Dedicated success manager
- Phone + priority support
Enterprise
- Everything in Pro, plus:
- Unlimited agent seats
- On-premise deployment option
- 99.99% SLA with financial guarantee
- Multi-brand / multi-tenant architecture
- Custom integrations (ERP, core banking, CRM)
- Compliance: PCI-DSS, ISO 27001, BTRC ready
- Dedicated technical account manager
- 24/7 phone + Slack support
- Quarterly business review
Ready to Transform Your Business?
Join 500+ businesses already using SYSSOLUTION. Pick your product and get started today.
SYSPABX vs SYSCC — which one fits?
Both run on the same backend. SYSPABX is for small office phone systems. SYSCC is for full contact centers.
| Feature | SYSPABX | SYSCC FLAGSHIP |
|---|---|---|
| Extensions / Agent seats | 5–25 | 5 to unlimited |
| Basic IVR (menu-based) | ||
| Visual IVR designer | ||
| Voicemail + call recording | ||
| Inbound ACD + queues | ||
| Multi-skill routing | ||
| Real-time supervisor dashboard | ||
| Wallboards (TV-ready) | ||
| Predictive outbound dialer | ||
| QA review + CSAT | ||
| Multi-channel unified inbox | Pro+ | |
| API + webhooks | Pro+ | |
| On-premise option | Enterprise | |
| 99.99% SLA | Enterprise | |
| Starting price (BDT/মাস) | ৳899 | ৳7,500 |
| Best for | Small office, clinic, 5–25 seats | Banks, BPO, telco, 25–500+ seats |